Heathrow airport transforms the travel experience with Microsoft Azure

Heathrow airport transforms the travel experience with Microsoft Azure


(piano music) (airplane roaring) Going through an airport is a stressful experience emotionally. And when you track that emotional journey, we do everything we can
to reduce the stress, and let people enjoy the
experience a bit more. We are dealing with 250,000
passengers every single day with 400 companies, the 90
airlines, the 1500 flights. Those 75,000 people that support Heathrow all need orchestrating,
organizing, planning, in a predictive manner, and that takes huge amounts of data. Every single day, we’re
handling disruption as part of our normal business, and the challenge we have
is giving the right data to the staff predicting this disruption. So, there’s no point knowing
about this in real time. We have to know about it
several hours ahead of time. We took a look at what we need from a strategic platform
to handle the data and the requirements that are
emerging over the airport. And so, when we looked at all the different platforms available, Microsoft came out as a clear winner. We focused on Power BI
to provide the data to the front line colleagues who are making the decisions out there on a day to day basis. We have a range of employees, both internal and third party external who need that data whether they’re on a bus or in the terminals
or in a baggage hall, they need to have access
to that information so that they can quickly understand what needs to
be done, and when and where. The real opportunity, and
part of the reason we chose Power BI is the seamless integration and the seamless experience. The real benefit to the
colleagues across the airport and part of the whole ecosystem is it’s making a huge
difference in their ability to make decisions ahead of an event, so they’re not having
to react to something that is happening now, and so it takes a lot of
stress away from their job. You plan a problem to
disappear before the passenger knows there is a problem so
their experience is seamless, and so they can come through Heathrow in a seamless manner
with no interruption. That’s our job and that’s why we are here. (piano music)

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